Frequently Asked Questions

On this page are some frequently asked questions about massage, Insurance coverage, payment, etc.  If you have any other questions not covered here, don't hesitate to call us in the office at 204-415-1587 or use our contact page to submit any comments or questions.

Insurance and Direct Billing

Q: How much coverage do I have left for the year?

A: We can keep track of your insurance to the best of our ability but your insurance is your responsibility.  We direct bill insurance as a courtesy and we do not have full access to the amounts you may have left on your plan for the year.

Q: What companies do you direct bill?

A: Each therapist is an Independant Contractor, not an Employee of My Massage.  The therapist can choose which companies they decide to bill or not.  Our insurance page states which therapist direct bills for which companies.  Across the board we direct bill Blue Cross, Canada Life, and Chambers of Commerce.


Q: Is it safe to enter the clinic?

A: Yes.  Our therapists are aware of the protocols set in place by public health and our clinic gets sanitized daily and after clients contact any surfaces.  We prescreen everyone who comes in for treatment with the healthlinks questionaire and we have an infrared thermometer at the counter.

Q: If i have tested positive for COVID-19 and have recovered, can I still come for an appointment?

A: This is purely the decision of the therapist taking the appointment.  Therapists can refuse admission if they do not feel comfortable.  If you have been cleared to go back to "normal" by public health and a pandemic nurse, you are clear to receive treatment.  Symptoms must be gone and fever must be gone for at least 24 hours without medicinal aide.


Q: What type of payment do you accept?

A: We accept Cash, E-Transfer, Debit, and Credit.  Therapists may ask for cash and debit over credit due to fees being higher for credit.

Q: Is tipping your therapists expected?

A: No.  We do not expect tips whatsoever.  We do appreciate if a client leaves us tips, but we are healthcare.  Tips are not mandatory, expected and you are not obligated to do so.  We are not offended either if a client wishes to leave us a tip.  It is very appreciated but never expected.